Coronavirus (COVID-19) – what you need to do

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

The following information has been made available by the UK Government:

6 steps animation – 22 March 2020

Watch the 6 steps animation on the Department for Health & Social Care’s Twitter channel.

NHS information about COVID-19 (coronavirus)

Dr Nam Nguyen is a GP and the clinical lead for the NHS website.

In this short video from the YouTube NHS channel he shares information about coronavirus (COVID-19) symptoms, when you will need to stay at home and importantly, how long for.

Visit the NHS website for up to date information:


Information available

For the latest information from the NHS and the UK Government please visit:



Newcastle City Council information

You can also read the latest information fron Newcastle City Council here:

Remember the key messages



Recycling tips from the Council Waste Services Department


Message from the Council Waste Services Department

The following announcement has been made by Newcastle City Council’s Waste Services Department:

In order to improve recycling levels, it is important to separate glass from other recyclable materials, and also to ensure that recycled waste is dry.

Ensure you have a caddy and working lid on your recycling bin

With this in mind, please ensure that your bin has a caddy and a working lid.

Replacement caddies and bin repairs are free and can be arranged by contacting Envirocall online at or by telephone at 0191 278 7878

Residents are encouraged to put house numbers on their bins and caddies to aid identification

Don’t leave bins in back lanes

Residents are encouraged to bring bins in as soon as possible after collection to improve access in rear lanes and keep the area tidy

The bin collection calendar is distributed twice a year and is available to view at

You can read more about recycling, rubbish and waste at

The above news story was issued by Newcastle City Council. It has been included here for information and does not necessarily represent the views of High West Jesmond Residents’ Association. 

Notice of Annual General Meeting on 8 April 2019

The next Annual general Meeting of High West Jesmond Residents Association (HWJRA) will be held at the Trinity Church on Gosforth High Street at 7pm on 8 April 2019 at 7pm.

All members are invited and anybody who is a resident of High West Jesmond* and wants to join the association is welcome to come along.

(* Please note that, for the purposes of the Residents Association, it is planned, at the AGM, to define High West Jesmond as the area bounded by Lodore Road to the west and Honister Avenue to the East. The area comprising Beatty Avenue, Sturdee Gardens, Keyes Gardens, Cromer Gardens, Hillcrest Gardens, Willowbank Gardens and Matthew Bank is covered by the Admirals Five Residents Association.

Not a member? Why not join HWJRA?

HWJRA is one of the most successful residents’ associations in Newcastle upon  Tyne.

There are approximately 600 households in our area and, from that, we have approximately 180 members. This rates very highly compared to several other associations.

That said, we would still like more members. It costs nothing to join and is by far the easiest way for you to keep in touch with local news and events.

If you live in our area and would like to join the association then all you need to do is send an email with your name, postal address and email address to our membership secretary, Jeffrey Fox.

You can contact Jeffrey through our HWJRA Facebook group or via the Contact section of this website.

Would you like to join the Residents’ Association Committee?

 HWJRA are looking for some new committee members to inject some fresh thinking and to ensure a better balance of representation of all ages from across our area.

Being on the committee does not involve a significant time commitment – around 6 meetings a year – and it’s a great way to get to know the people in the area and keep up to date with what is happening locally.

If you would be interested in joining the committee then please let our membership secretary, Jeffrey Fox know. 

You can contact Jeffrey through our HWJRA Facebook group or via the Contact section of this website.


Residents invited to nominate student households for best neighbour competition

Newcastle University and Newcastle University Students’ Union have recently launched their Best Neighbour on Campus competion

The aim behind Newcastle University’s Best Neighbour On Campus competition is to recognise and celebrate the positive behaviour of many of the University’s students, living in Jesmond and other parts of the city.

Nominations could range from students who have gone above and beyond to volunteer and have made an active contribution to their neighbourhood, through to students who are simply considerate of those around them.

Nominations will be judged on a monthly basis, by a panel comprising representatives of Newcastle University and Newcastle University Students’ Union, as well as local councillors, Nick Brown MP, the Business & Communities Editor of the Journal – and a number of local residents.

From this process Newcastle University plans to promote good examples of neighbourly behaviour shown by the city’s students, which we hope others will follow.

Watch the video to find out more

Newcastle University has launched a short video – watch this short film to find out more.


Nominate your student neighbours

So, do you know a student household that’s made a real difference to your community – and if so, please nominate them by visiting

On these new pages you will also find more information about Newcastle University’s support for residents (see below also).

The winning student household will receive up to £1,000 to help with living costs such as utility bills, food shopping and rent payments.

Students invited to be a good neighbour

Newcastle University has also information for students on its website with suggestions on how to be a good neighbour.

Newcastle University notes that the city has a diverse and interconnected community, which means people of all backgrounds and professions are your neighbours.

Although your university years are an exciting time, it’s important to think about the people living around you. Developing a respect for each other is a great step in having the best living situation in your community.

To be a good neighbour you could:

  • introduce yourself to your neighbours when you first move in
  • keep noise limited – be considerate of your neighbours and the noise they might hear
  • avoid bringing your car unless it is absolutely essential
  • if you have a car, try not to park outside your neighbours’ property
  • keep the areas of your property that are visible to neighbours clean
  • attend a local resident meeting


Information for residents pages

Newcastle University has a dedicated page of information for residents where the university notes that it understands that, at times, problems can arise between students and permanent local residents.

The university states that “We take concerns very seriously and are committed to resolving potential issues quickly through our formal complaints procedure. If a friendly word has not helped, and you are seeking advice or would like to make a complaint, use the following contacts.”


Contact Newcastle City Council (0191 278 7878).

Staff are available from 08:30 and 16:30 (Monday to Friday).

Calls received after this time are dealt with by a 24-hour Call Centre staffed by ‘Your Homes Newcastle’ and are sent to the relevant City Council team for investigation the next day.

Operation Oak

This is an emergency anti-social behaviour contact number: 07504 898 148.

It is available between 11:00pm and 4:30am on Friday and Saturday nights.

Please text this number rather than call, as the Police/Council Officers may be attending a different incident and may not be able to answer a call immediately. If you send a text they will respond at the earliest opportunity.


Contact Envirocall at Newcastle City Council for all environmental services, including street cleaning, rubbish and recycling and vandalism.

Visit the Envirocall website or call 0191 278 7878 and ask for Envirocall.

Antisocial behaviour or criminal damage

Call Northumbria Police on 101.

General noise, nuisance or other complaints

Newcastle University Student Progress Service – email

Northumbria University – contact Northumbria University’s Crime Prevention Team to report noise nuisance or antisocial behaviour.

Link to Newcastle University website

You can read all the above information on Newcastle University’s website at: